This policy explains what information we collect, why we collect it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).
1. Who we are
The data controller for this website is:
- Jenny Gradwell
- Campus Resolve (JMG Campus Resolve)
- Calder Valley, West Yorkshire
- jenny@campusresolve.co.uk
- campusresolve.co.uk
- ICO registration number: ZC138401
2. What personal data we collect
We collect only the information you choose to send us, whether by email or through the contact form on this website. When you contact us, we receive:
- Your name and email address
- Any information you include in your message (for example, your institution, role, and nature of your enquiry)
Contact form submissions are delivered to us by email and are not stored on the website itself.
If your institution commissions training or consultancy from us, we also hold limited delegate information: names, work contact details, attendance records, certificates of attendance issued, and any feedback provided. This usually comes to us from your institution rather than from you directly, and we hold it as a data controller.
If you sign up to our mailing list, we collect your email address and, if you choose to provide it, your name. We also record the date you subscribed and the date you confirmed your subscription, as evidence of your consent.
We do not use analytics software or advertising trackers on this website. The only third party that receives data through this site is EmailOctopus, via our mailing list signup form, which is covered in section 6 and in our cookie policy.
3. How we use your data
We use your information to:
- Respond to your enquiry or request
- Discuss and deliver our services to you or your institution
- Comply with our legal obligations as a data controller
- Administer training and consultancy engagements, including issuing certificates of attendance
- Send you our mailing list, where you have asked to receive it
We do not use your data for profiling or automated decision-making, and we only send marketing emails to people who have asked to receive them. We will never sell your data to third parties.
4. Legal basis for processing
We rely on the following legal bases under UK GDPR:
- Legitimate interests — responding to enquiries and managing pre-contractual discussions
- Contract performance — where you have engaged Campus Resolve to provide services
- Legal obligation — where we are required to retain records by law
- Consent — sending you our mailing list. You give consent when you subscribe and confirm your subscription, and you can withdraw it at any time
5. How long we keep your data
Enquiry emails are retained for as long as they are relevant to our working relationship, and deleted when no longer needed. Where a contract for services is entered into, records relating to that engagement are retained as per the Terms and Conditions of the contract. Training delegate records are kept for no longer than is necessary to administer the engagement and evidence attendance.
Mailing list details are kept until you unsubscribe. If you do unsubscribe, we keep a record of your email address on a suppression list, so that we do not contact you again by mistake.
6. Who we share your data with
We do not share your personal data with third parties except:
- Where required by law or a court order
- With your institution, to the extent necessary to carry out a commissioned engagement (in which case a Data Processing Agreement is in place)
Our mailing list is managed by EmailOctopus, a trading name of Three Hearts Digital Ltd, a UK company registered at 86-90 Paul Street, London, EC2A 4NE. EmailOctopus acts as our data processor under a data processing agreement.
This website is hosted by a UK-based green hosting provider. Mailing list data is stored on servers in the European Economic Area, which the UK recognises as providing an adequate level of data protection. We do not transfer your mailing list data outside the UK or the EEA.
7. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data (in certain circumstances)
- Object to or restrict our processing
- Withdraw consent (where we rely on it)
- Unsubscribe from our mailing list at any time, using the link at the bottom of any email we send you
To exercise any of these rights, please contact jenny@campusresolve.co.uk. We will respond within one month.
8. Complaints
If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection:
ICO helpline: 0303 123 1113
Website: ico.org.uk
We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please do get in touch with us first.
9. Changes to this policy
We may update this policy from time to time. This page was last updated on 14 September 2026. Significant changes will be noted on our website.