FAQs

We are a small team working exclusively in higher education and with real specialist depth behind us. Between us, we have helped shape the sector standards that universities are now judged against and advised the Office of the Independent Adjudicator on higher education casework, alongside leading sexual misconduct investigations, designing policy and procedure, and training panel members and investigators.

This means we can support the whole picture, from prevention and survivor support through to investigation, panel decision-making, and what happens if a complaint reaches the OIA. Every engagement with Campus Resolve draws on this combination of sector knowledge, regulatory insight, and hands-on investigative experience, rather than a general investigations background adapted for a university context. We understand the governance structures, the regulatory obligations, and the real pressures HE staff are under, because we have worked in and around them throughout our careers.

Campus Resolve is a deliberately small practice. Every engagement is led personally by our founder, Jenny Gradwell. Where the practice’s wider senior expertise contributes to a piece of work, for example on safeguarding or policy, this is agreed with you in advance and covered by the same confidentiality and data security arrangements.

• When you have accepted a quote based on the key details of the case, we will agree the investigation’s scope and Terms of Reference. This will include timelines, and welfare or safeguarding considerations, and which of your procedures are applicable.
• We will produce an investigation plan for your agreement.
• We will carry out an impartial and trauma-informed investigation, gathering evidence and interviewing those involved.
• We will draft a comprehensive investigation report with clear and evidenced findings and reference to your own policies, making recommendations if required.
• We can help to communicate the outcome, and/or present the case at a disciplinary panel and provide support through any appeal or review process.

Trauma-informed means that we maintain an evidence-based understanding of how trauma impacts the body and brain, and we apply it deliberately to our practice and decision-making. It means that we build safeguarding and inclusivity into our process and maintain a dialogue with each participant on how we can ensure safety, transparency, and choice (as far as possible within the framework of an investigation) and avoid re-traumatisation.

OfS Condition E6, which came fully into force on 1 August 2025, requires that staff undertaking investigations have the required knowledge and skills. Appointing an investigator with demonstrable expertise in trauma-informed practice, harassment and sexual misconduct definitions, and HE-specific regulatory requirements is one way institutions can evidence this. We are happy to discuss how we can support your compliance approach, including providing relevant information for your own records, when we speak.

This depends on our current caseload, but we respond to all enquiries promptly and will always be upfront about our availability when we speak. We manage a small caseload carefully to ensure every case receives the attention it requires. If we are unable to take on a case within your required timeframe, we will let you know at the earliest opportunity. If your case is time-sensitive, please mention this when you get in touch and we will do our best to accommodate.

Use our contact form or email us, and we can set up a short Microsoft Teams call to discuss what you need. We can then send over a no-obligation quote. (For investigations, see more information on working with us.)

Each quotation is different and will always be tailored to exactly what you need. We will develop a no-obligation quote from the details you provide in a short, introductory call.

At the initial enquiry stage, a brief outline of the case or the type of support you are looking for is enough for us to have a useful first conversation. We’ll gather the details we need to provide a quote on our introductory call, after which we’ll send over a quotation together with our Terms and Conditions (including our Data Processing Agreement and Schedule of Processing Activities). For more detail on the typical process for a new investigation, see the Working with us page.

Most of our work is carried out remotely. Interviews are conducted via Microsoft Teams as standard and all documentation is handled securely online via a Microsoft 365 Business account, with access restricted via role-based permissions and multi-factor authentication. If in-person attendance is needed at any stage we are happy to discuss our availability to travel.

Yes. We work with institutions across all five jurisdictions. While much of the regulatory landscape in England is shaped by OfS requirements, we work to the distinct frameworks in Wales (OIA/Medr), Scotland (SFC/SPSO), Northern Ireland (NIPSO), and the Republic of Ireland (the HEA’s Consent Framework), and we ensure that all work meets the relevant local requirements. You can compare how these frameworks have developed on our regulatory landscape page. If you are unsure whether your institution’s context is one we can assist with, please do get in touch and we’ll be happy to advise.

The training is designed for HE staff who are (or will be) responsible for conducting serious and sensitive student investigations. No prior investigation experience is required; the two days take participants from the basics of handover and planning through to case presentation, appeals, and challenges.

Training is delivered either online via Microsoft Teams or in-house at your institution. All training is bespoke to higher education and trauma-informed throughout. For a conversation about what your team needs, please get in touch.

We also offer disciplinary panel member and chair training, which is available now and tailored to your institution. Our safeguarding and risk assessment training is launching for the 2026/27 academic year and is open for expressions of interest now; get in touch to receive dates and details.

We understand that investigations of this type involve the processing of the most sensitive data. Our Data Processing Agreement (DPA) and Schedule of Processing Activities (SPA) are available upon request, and are appended to our Terms and Conditions.