What does the QAA’s new casework guidance mean for serious and complex cases?
On 21 September the QAA published its Advice and Guidance for Principle 12 of the UK Quality Code, which covers concerns, complaints, and appeals processes. It is publicly available on the QAA website and was written and peer-reviewed by practitioners from providers across the UK. It sets out six Key Practices, with reflective questions and […]
Read more →